Conversational commerce involves messaging with consumers and allowing them to make sales inquiry and place orders over already familiar and popular channels like Facebook Messenger, WhatsApp, iMessage, Viber, Alexa and Google Assistant. Consumers can not only ask for information or support over text chat or voice but can also order and pay for products and services.
Conversational commerce offers businesses an entirely new channel that prioritizes convenience and personalization in a world where consumers demand immediate responses and tailored recommendations.
We work with our customers to design conversational commerce experiences like no other and improve customer engagement with the enterprise touchpoints to drive up sales and customer satisfaction. By reaching the shopper where they spend most of their time (Social media and chat apps) and designing engaging experiences, businesses stand to benefit from the use of conversational AI in commerce.